If you do not find the answer to your question(s) below, feel free to email us directly at info@RhodesWeddingCo.com
Do you accept orders placed outside of the United States?
Yes, indeed we do!
How do I place an order on Rhodes Wedding Co.?
Go to “Shop” in the top navigation bar
Click on the product you’d like to order
Choose your metal and carat from the drop down menus
Click Checkout
Enter your band size
If you’d like your band engraved enter the inscription in the field available (10 characters max). If you wouldn’t like an inscription leave it blank.
Click Checkout
Review your order and input your billing and shipping address.
Enter your payment information. We accept Discover, MasterCard, Visa and American Express. Choose Place Order. *All transactions are secure and encrypted, and we never store your credit card information. Payments are processed through Stripe. Payment information is also governed by Stripe's privacy policy.
If you’d like to have something custom designed or would like a wedding band set, please fill out our form here.
What if I want a band that is not listed in the shop, something custom designed?
Fill out the form here if you’d like to have a ring custom-designed, or would like a custom wedding band set. If you aren’t quite sure where to start, feel free to e-mail us at info@RhodesWeddingCo.com, and let’s discuss!
What if I need help placing my order or advice about my purchase?
Feel free to contact us at info@RhodesWeddingCo.com and we can help you with your order. We are here to help!
How do I find my ring size?
Rings can be made in any size between 3-14 (half and quarter sizes available). If you don't know your ring size or have any questions, please feel free to contact us at info@RhodesWeddingCo.com.
What is your shipping policy?
Your order will be processed immediately upon receipt. All orders are hand carved and are made to order, please understand that it may take some time to complete and ship your piece. All orders are shipped USPS Insured First Class Registered. Please allot 1 - 3 months for all orders to be carved and shipped. All orders will be e-mailed a tracking number. Please note that international shipping can be unpredictable. Please be aware that delivery delays by the carrier (mail or other) or customs can occasionally occur and are beyond our control. If you have any questions regarding when to expect your order, please contact us at info@RhodesWeddingCo.com
Do you ship outside the United States?
Yes, we ship anywhere in the world. However, international customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
How long will it take to receive my order?
Hand carving orders take some time and ALL pieces are made to order. Please allot 1 - 3 months for all orders to be carved and shipped. International shipping can be unpredictable. Please be aware that delivery delays by the carrier (mail or other) or customs can occasionally occur and are beyond our control. If you have any questions regarding when to expect your order, please contact us at info@RhodesWeddingCo.com.
What is your return and exchange policy?
We stand 100% behind all of our work. Each ring is unique and has it's own hand carved marks of individuality. This is your assurance of handmade quality and your satisfaction is our goal. Because each piece is created to your specifications, your payment is non-refundable and we cannot offer an exchange. If you have any questions or concerns please contact us at info@RhodesWeddingCo.com.
Will I be charged sales tax?
No, you will not be charged sales tax unless you're located in the state of North Carolina.
How do I pay for my order? Is it secure?
Yes, all transactions are secure and encrypted, and we never store your credit card information. Payments are processed through Stripe or Paypal. Payment information is also governed by Stripe's privacy policy.
What if I ordered my ring in the wrong size?
Resizing items are assessed on a piece by piece case, please contact us at info@RhodesWeddingCo.com.
What if something is wrong with my order?
If you have a problem with an order, please contact us at info@RhodesWeddingCo.com.
Is engraving available?
Yes, indeed it is. We offer free engraving. Please send us a note at checkout or contact us at info@RhodesWeddingCo.com.
Can I get my item repaired?
Repairs on items are assessed on a piece by piece case, please contact us at info@RhodesWeddingCo.com.